Baden Borough uses OnSolve’s CodeRED platform to send notifications to residents, including emergency and time-sensitive alerts. We strongly encourage residents to enroll in the program to stay updated on important matters affecting your health safety. This page contains important information and frequently asked questions about the notification service. If you have a question or concern that is not addressed here, please contact the borough office at 724-869-3700 during normal business hours (Monday – Friday, 8:00am to 4:00pm).
Need help enrolling? Refer to our video tutorial below or click here for written instructions.
CLICK HERE TO ACCESS THE BADEN BOROUGH NOTIFICATION SERVICE
PLEASE NOTE: An email address is required to enroll. If you do not have access to an email address, a friend or family member may be able to provide assistance.
Frequently Asked Questions
Click the question below to expand the section and view the answer.
What is CodeRED and what is it used for?
CodeRED® is an emergency notification system that enables local public safety personnel to notify residents and businesses by telephone, text message, email and more of time-sensitive information, emergencies or urgent alerts. The system can reach hundreds of thousands of individuals in minutes to ensure information such as evacuation notices, missing persons, inclement weather advisories and more are quickly shared. Only authorized officials have access to send alerts using the CodeRED system.
When will CodeRED Be used?
Any message regarding the safety of our residents and community will be disseminated using CodeRED. We will send out alerts via phone, text and email in a variety of situations including boil water notices, gas leaks, evacuation notices, police activity, fire emergencies, missing persons and more. This is a community alert system to ensure you remain informed of important information. Please keep in mind that as you register to receive CodeRED, you have the ability to select your preferred means of communication.
Is there a cost to register for CodeRED?
No, registering for CodeRED phone calls, text messages, and email is free. Simply sign up on our enrollment website and select your preferred means of communication.
How will I know when CodeRED is calling?
A CodeRED message will have the caller ID # 206-536-3695. We suggest that you program these numbers into your cell phone as a “new contact” and use “CodeRED” as the contact name. If you need to replay the message received, you can dial this number and listen to the message again in its entirety.
Does CodeRED already have my telephone number?
No resident should assume that their information is in the system. Please visit our website and look for the link for the CodeRED Enrollment page to register online.
Can I register more than one phone number or email for my address?
Yes, each account supports the registration of 2 email addresses, 2 phone numbers for voice messages, and 1 phone number for text messages. Please note that it is highly recommended you register at least one phone number and one email address to ensure that you will receive CodeRED alerts in the event of a power outage or an incident that may occur late at night when you are generally asleep.
What do I do if I receive a CodeRED alert?
If you receive a CodeRED phone call, listen carefully to the entire message. You can repeat the message by pressing 0. Do not call 911 for further information unless directed to do so, or you need immediate aid from the police or fire department. If you receive a CodeRED email or text message, please be sure to read the entire message carefully and follow all instructions.
What if I miss a CodeRED phone call?
The CodeRED system will leave a message on your answering machine or voicemail if you miss the phone call. If you do not have an answering machine, the system will consider the call as “incomplete” and will attempt to call again after several minutes have passed. If your phone line is busy, CodeRED will try two more times to connect. At any point, you may re-dial the 800 number on your caller ID to hear a replay of the message sent.
Do I ever need to renew my registration?
Renewals are not necessary as long as your contact information has not changed. If you move, however, you must update your information to ensure you will continue receiving these valuable alerts. Log into the account portal using the link above at any time to review and update your information.
Is this system only used for emergency alerts?
For now, yes. Eventually, we may be able to expand the platform to include community alerts, which residents could opt into. Be sure to check the website, social media, and the latest edition of Front Porch News for new features.
